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Philips Senseo HD7814 Black Review

We’re taking a look at another capsule-style coffee machine today, the Philips Senseo HD7814. Can it stand up to our favourite capsule machine, the Nespresoo from Krups? Let’s see what it has to offer.

The Senseo has quite a unique and modern looking design, with a black finish which is both scratch and smudge proof.

The machine makes either one or two cups of coffee, or one mug of coffee in under one minute. If you’re just making a normal cup of coffee, it should be ready in 30 seconds, which a nice thick layer of crema on the top.

Philips have partnered with the UK’s number one coffee seller, Douwe Egberts, to make the coffee for their pods. Philips get brownie points here, for offering biodegradable pods which can go in the recycling for composting.

The machine has a small 750ml tank, which is removeable for easy filling and cleaning. The spout, drip tray and pod holder are detachable too, and can go in the dishwasher.

We found that most coffee machines were cheapest at Amazon.co.uk, including the Philips Senseo HD7814.

Philips Senseo HD7814 Features and Specifications

  • Unique design – black scratch and smudge proof finish
  • Makes one cup of coffee in under 30 seconds
  • Douwe Egberts coffee – the UK’s number one coffee maker
  • Detachable 750ml tank – removes for easy filling and cleaning
  • Dishwasher safe drip tray, spout and pod holder

Customer Feedback and Reviews

Having gone through all the customer comments and reviews that we could get our hands on, we found the satisfaction rate for the Senseo to be a little underwhelming. Around 82% of people were happy that they bought it, with 73% leaving it a glowing review. Obviously the majority of people liked it, but a worrying 1 in 5 people weren’t happy.

First off the coffee. There was a lot of disagreement about this. The majority liked it, but almost all of the 20% of customers who left the machine a bad review said that they found the coffee weak and tasteless. Also, by the time you’ve added milk, the drinks seem to turn out luke warm at best.

So, if you like your coffee strong, this is probably a machine to avoid. That said, people reported that it does produce a nice thick crema layer on top of your coffee, so that’s one feather in its cap.

The pods are biodegradable, which is great, but unfortunately it seems that they’re not particularly easy to get hold of here in the UK. Several people reported that their local supermarket only offered a meagre selection of pods, which makes the machine a bit limiting. Another minor criticism, is that no trial pods come with the machine.

But the worst problems with the machine were reports of unreliability.

Most of the 1 in 5 customers who disliked the machine had experienced problems. There were reports of leakages from the tank, and problems with the machine dispensing. Some people reported that, after a few months of use, the machine simply began to refuse to dispense water. Others noticed that it began to dispense less and less water, reducing the size of their cups, over time.

We read quite a lot of reviews from people who’d been through several units. In fact, a significant number of people had been through multiple units. One person was on his 4th machine during the warranty period. Not good.

We can’t see any reason to buy the Philips Senseo HD7814. With reports of insipid weak tasting coffee, and general unreliability it seems like a bit of a gamble at best. Considering the Nescafe Dulce Gusto is only a few pounds more expensive, we’d highly recommend that you forget about the Senseo and go for that one instead.

  • Score: 2 stars

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